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"Pre-Shift: Secrets to Restaurant Service" takes readers on a captivating journey into the world of fine dining like never before. Written by Sandeep, a certified sommelier from Court of Master Sommeliers Americas, this book shares the author's extraordinary journey from a humble dishwasher to a service director at a Michelin-starred restaurant in New York City.
Drawing on his expert insights and experiences, Sandeep reveals the secrets of creating a welcoming atmosphere and perfecting the art of service. With a focus on the technicalities of service, sales, and handling guest complaints, this book provides real-life examples and line-by-line quotes that leave a lasting impression. It features 28 difficult restaurant scenarios and brilliant conversational examples, making it the ultimate guide for anyone in the restaurant industry, from beginners to managers and owners.
Beyond the hospitality industry, "Pre-Shift" offers invaluable cues and techniques that can be applied to any business to enhance guest service skills. The book is also a delightful read for those curious about the world of fine dining, as Sandeep's passion for the art of service, wine pairing, and hospitality shines through. With expert tips on guest etiquette, readers will learn the dos and don'ts of high-end dining, impressing hosts and fellow diners with impeccable manners.
Whether you are in the service industry or simply interested in the behind-the-scenes of fine dining, "Pre-Shift: Secrets to Restaurant Service" provides tremendous value and a deeper understanding of creating exceptional guest experiences.
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